How does this platform work? What is the process?
Customized designs can only be made through the Predator 21 X customization websites of specific countries /regions. Once you have finished your design, you will be asked to fill in the Redemption Number, attached with your order of the Predator 21 X.
How long will it take to be delivered?
It will take approximately 1 month once you confirm and send the order.
Once you have confirmed your order details no further changes can be made.
Can I get a customized design shipped to my country (outside of the specific countries/regions)?
Unfortunately, the Predator 21 X customization website is currently only available in specific countries /regions.
If I don’t have a Predator 21 X, can I still order a customized part?
The customized part can only be made with the purchase of a Predator 21 X. For further details please refer to our Predator website.
Can I order more than one design?
Sorry, customized designs only be made with the purchase of a Predator 21 X, and are not sold separately.
Can I cancel or return my order if I don’t like it?
Sorry, there can be no further changes once your order has been submitted. Please confirm your order details before submitting.
Can I upload my own images for customization?
Sorry, the only images allowed are those with the Acer copyright.
What if I have a problem with my order?
If upon receipt you believe your order is damaged or defective, such as the design is not the same as your order, there is a typo, the wrong image has been used or it has been damaged during shipping please contact us via email and attach photos detailing the problem.